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WORKING IN THE MIDDLE OF VIENNA:
EXCHANGING ACROSS EUROPE

IT Service Manager (all genders)

Vienna
experienced
full-time
all genders
immediate start
VIG IT Digital Solutions GmbH

Your Tasks

  • Development and implementation of service standards and processes for the responsible IT systems, taking into account KPIs and SLAs
  • Monitoring the fulfillment of agreed KPIs and SLAs by internal and external service providers for the responsible IT services
  • Supporting customers and coordinating IT experts in roadmap and demand planning for the responsible IT services
  • Coordinating incident resolution, change management, and lifecycle planning for the responsible services in operational operations
  • Maintaining and prioritizing the technical backlog
  • Conducting service review meetings to develop improvement suggestions
  • Budget monitoring and planning for the responsible IT services

 

Your Benefits

38,5 Working Hours, Flexi-Time & Home Office

Learning & Development

Life Balance & Family Benefits

Modern Workspaces & Canteen

Health & Sports Offers

Your Profile

  • Completed IT education (apprenticeship, technical college, university of applied sciences, or university) or equivalent professional experience as an IT Service Manager in a Microsoft Cloud environment
  • Solid knowledge of Microsoft M365 services, Azure platform (IaaS, PaaS, SaaS), EntraID, IT security, Azure DevOps, API management, and microservices
  • Experience with ServiceNow, Jira, and Confluence
  • Practical experience with agile project management methods and software development cycles
  • Strong service orientation, excellent communication skills, hands-on mentality, and a strong interest in new technologies
  • Very good German and English skills, knowledge of a CEE language is an advantage
  • Willingness to travel within the CEE region (up to 20%)

The annual gross salary (full-time) for the position is at least € 55,000. Do you have extensive experience and expertise? If so, we're happy to offer a salary above this amount in recognition of your qualifications.

Vienna Insurance Group is the leading insurance group in Central and Eastern Europe (CEE). With around 30,000 employees in more than 50 insurance companies and pension funds in 30 countries, we work for around 32 million customers every day. We do this successfully, which is why VIG Group has an “A+” rating with a stable outlook. We are characterized by commitment, competence and service orientation on the one hand, and a diverse team with different talents and exciting areas of work in an inclusive environment on the other. We stand for diversity and respect, which is why we see it as enriching to employ people from different backgrounds, ages, genders, sexual orientations, religions and abilities. Become part of our diversity at our subsidiary VIG IT Digital Solutions GmbH!

Contact

I am looking forward to your application and I am at your disposal for questions.

Anna Denk +43 50 390 27449
anna.denk@vig.com